Testimonials
Amina R, 5 Star Google Review
May 2023
“Another superb experience at Rudell Harborne. We have been customers for 5 years and continue to be impressed with the service, range of products, store experience and expertise of the staff. Jason Spencer has looked after us throughout. He is polite, knowledgeable, friendly and straightforward. He is a real credit to Rudell and we would happily recommend him and the store without hesitation. We hope to continue as customers for many years to come. A&F.”
G Marks, 5 Star Google Review
May 2023
“Thank you to a business I can only describe as Excellent! I have had the pleasure of two recent beautiful purchases from Rudell. Personal professional kind detailed with outstanding communication, Beverley is with out doubt a credit to Rudell. Beverley took my call arranged my collection met me in store and looked after the whole process which was five star from start to finish Thank you Beverley! Arranged by Beverley my second purchase I met Leroy who was again first class in his kind approach attention to detail and most of all his interest in what I required again Five star service. Thank you Leroy. Thank you Rudell, Five Star all the Way.”
J Davis, 5 Star Google Review
May 2023
“Very helpful very pleased with watch and special delivery thankyou.”
J Pickles, 5 Star Google Review
April 2023
“Great service for a correctly described pre-owned watch which was very reassuring. I was dealt with very efficiently from start to finish. Would / will buy again from this establishment.”
P M, 5 Star Google Review
April 2023
“We initially went to Rudell the Jewellers to look for gold engagement rings. They have a lovely selection of high quality jewellery. From the moment we entered the store we were greeted politely by Zoe which made us feel welcome. Zoe went above and beyond to understand what we are looking for and show us different styles. Zoe is professional, patient, knowledgeable, friendly and passionate about jewelry and her customers satisfaction. We concluded our visit with buying a lovely two tone women's watch. Thanks Zoe!”
David H, 5 Star Google Review
March 2023
“I would like to personally thank Kelly for her professional service, she is a real credit to the company. Wishing the company all the very best for the future.”
Daniel B, 5 Star Google Review
March 2023
“Just purchased a great watch from Rudell's - fabulous customer experience, GIna is a pleasure to deal with and very knowledgeable. Will be back very soon.”
Nick H, 5 Star Google Review
February 2023
“Great service from Rudell, ordered a Mova globe which arrived the next day but changed my mind on the type I wanted. Pete Brown organised the return and sent out the replacement within 24 hours. Very pleased with what I have now, highly recommend this shop.”
Casper, 5 Star Google Review
February 2023
“I always deal with Nancy at Rudells, and each time she has provided a friendly and helpful customer experience. When I have requested a certain item she has gone above and beyond to obtain it for me. I can honestly say that it’s been the most pleasant experience I have received when buying watches.”
Chris S, 5 Star Google Review
February 2023
“Glenn and the team are 1st class. Really helpful in finding that perfect piece. High quality goods and friendly atmosphere. The champagne is always on ice.”
Kate, 5 Star Google Review
February 2023
“Excellent customer service. I rang to check an item was in stock, my online order was despatched the same day via special delivery (for free) and was delivered the next day which was a Saturday. I would definitely use Rudells again.”
Chris S, 5 Star Google Review
February 2023
“Glenn and the team are 1st class. Really helpful in finding that perfect piece. High quality goods and friendly atmosphere. The champagne is always on ice.”
Kate, 5 Star Google Review
January 2023
“Excellent customer service. I rang to check an item was in stock, my online order was despatched the same day via special delivery (for free) and was delivered the next day which was a Saturday. I would definitely use Rudells again.”
M Collingwood, 5 Star Google Review
January 2023
“Outstanding service as always. Thanks all.”
C Gee, 5 Star Google Review
November 2022
“Very helpful, very professional. Went above and beyond to help when I needed them to. Highly recommended.”
S Yip, 5 Star Google Review
November 2022
“We are well looked after and what request that we enquire, they always deliver even sone pieces will take a bit of time. Jewelry selection is great, new order is available and doesn’t need to wait for long time.”
M Nunn, 5 Star Google Review
October 2022
“I found Pete very helpful all the way through from my initial enquiry through to purchase.”
V Chapaneri, 5 Star Google Review
October 2022
“Always welcoming. Great friendly staff. Good selection of stock. I recommend the store.”
F R, 5 Star Google Review
October 2022
“Rudell Harborne are an absolute pleasure to deal with. I have always been made to feel welcome. Jason Spencer is knowledgeable, friendly and not pushy. Despite the store selling some hugely expensive items, Jason has always made the sales experience special. Would highly recommend and hope to continue to be a loyal customer for many years.”
Dave Z, 5 Star Google Review
October 2022
“Wanted a specific watch but and I had been searching the internet for the make and model I wanted. Just happened to find this jeweller and they had what I wanted but I live quite a way from their branches. All done over the internet - no problems, the staff were excellent and the service absolutely brilliant. Paid for the watch and within 24 hours I had it delivered and in my hands - really can't fault this company for their staff and level of service. Other companies take note this is what good customer service is like!”
J P Rodrigues, 5 Star Google Review
August 2022
“This is definitely the best watch shop in Birmingam, the service is fantastic.”
S Baker, 5 Star Google Review
August 2022
“Absolutely brilliant service from Rudell’s jewellers, bought Marilyn Monroe Mont Blanc pen, kept informed of delivery, and very impressed with them. Would recommend 5 stars.”
Arun, 5 Star Google Review
July 2022
“Would like to give a thank you to Jason. Excellent customer service today.”
S Tabrizi, 5 Star Google Review
June 2022
“Long time customer, great service and super nice people. The staffs makes you feel at home. Wide range of products from watches to jewelleries to pens and accessories. The customer service from Gina and the whole team is simply OUTSTANDING. I will definitely be making my next purchase from this store. I trust the whole team and I cannot recommend Rudell Harborne highly enough!”
J Minhas, 5 Star Google Review
May 2022
“I love this store and all of the staff. Jason is a superstar and makes my wife and I so welcome each time we visit. Very knowledgable and never hard sells. 11 out of 10.”
A El-Deriny, 5 Star Google Review
January 2022
“The lovely team of Rudell Birmingham always making me feel welcome and well seviced, they are really doing what they can to please their customers in a respectful way.. my main contact their is the brilliant lady Megan and I was also had a good experience Gail & Richard.”
J Barker, 5 Star Google Review
January 2022
“Excellent, old school customer service. Very good product range. Overall a nice experience. Highly recommended.”
I Davies, 5 Star Google Review
January 2022
“Great service.”
P Stewardson, 5 Star Google Review
January 2022
“There are so few shops like Rudells left, where quality, staff knowledge & service are always first class. There is always a great selection where the experienced staff know what i went better than I do. Whether i am looking to treat myself or a present for a loved one I know i will find something here. A true 5* shopping experience.”
P Murtha, 5 Star Google Review
January 2022
“First class service by a first class team. Wouldnt go anywhere else.”
S Lockey, 5 Star Google Review
January 2022
“A genuinely great company that provide excellent customer service and have a great selection jewels and watches. Friendly & knowledgable staff, our go-to Jeweller!”
J Lockey, 5 Star Google Review
January 2022
“Excellent service every time, Gina is a gem that always takes care of all our needs!”
M Haque, 5 Star Google Review
January 2021
“It has been always wonderful experience with Rudell The Jewellers. I visited quite a few times. This boutique has amazing ambassadors. Particularly, Jason Spencer, franchise General Manager, very approachable, caring and supportive person. He fulfils my requirements for watches and Montblanc fountain pens. Moreover, he extends his advice and support out of hours and weekends through text messages. I think because of his unique creativity he has been and able to bring more business to this franchise.
Rudell houses very high end Swiss luxury watches, including Patek Philippe, Rolex, Omega, Montblanc (fountain pen) and top brands jewellery. Jason usually sources me rare Montblanc fountain pens as I am avid fountain pens collectors. Last year Jason sold extremely rare watch to me. I am immensely grateful to Jason and whole Rudell family. Rudell also provides the jewellery and watch repairs.
I highly recommend the member of the public who are watch collectors and passionate about the jewellery for visiting Rudell. I am sure their dedicated ambassadors will fulfill your expectations and requirements.”
G Morris, 5 Star Google Review
January 2021
“Although it is a rather high end store you are treated without any snobbery, pomp or ceremony. The staff are extremely knowledgeable in their field. I was served by a lovely guy called Lee and even after I had purchased my ring we sat chatting about different gems that we like for about 30 minutes and it was lovely to talk to someone with the same passion as myself, so thank you Lee and thank you Rudells for my beautiful sparkling ring.”
P Rogers, 5 Star Google Review
January 2021
“Lovely friendly staff, always polite and make you feel welcome. Very smartly dressed and polite doorman. Visited the store many times and would recommend them to anyone.”
M Rose, 5 Star Google Review
January 2021
“Great team lead by Jason. Niche brands with excellent service highly recommended.”
B Hutt, Bromsgrove
December 2020
“I am just letting you know that the ring was delivered safely early this afternoon and I am absolutely thrilled with it!! :) A massive thank you to Kelly, who has been amazing throughout in getting this sorted for me - her customer service and reliability has been second to none!! Please pass this onto her manager please. I would like to wish all the Rudells’ team a very happy, safe Christmas and a prosperous New Year.”
B Beasley, Shropshire
March 2020
“Very helpful”
M Stemp, Wolverhampton
March 2020
“Very friendly and helpful”
V Joshi, Wolverhampton
March 2020
“We went to the Wolverhampton store and all the staff were very friendly and professional. We dealt with Nick and he was great”
A Mohammad, Wolverhampton
March 2020
“Excellent, friendly service. Very impressed :)”
H Cumming, Tenbury Wells
March 2020
“Wonderful client service, friendly and professional”
K Devi, Wolverhampton
March 2020
“Very good service (pleasant)”
D Painter, Wolverhampton
March 2020
“Excellent”
G Blake, Wolverhampton
March 2020
“Amazing and polite service”
G Wilkes, Wolverhampton
March 2020
“Great service thanks”
S Thomas, Birmingham
March 2020
“Excellent service”
K Guest, Shropshire
March 2020
“Wonderful service - couldn’t have been better!”
K Evans, Wolverhampton
March 2020
“Great service. Thank you for the quick repair of a special necklace”
G Jones, Wolverhampton
February 2020
“Very helpful service over the phone from Jimmy”
F Coglianese, Wolverhampton
February 2020
“Excellent friendly service”
E Powell, Stafford
February 2020
“Friendly, knowledgeable, helpful service”
S Davenport, Stafford
February 2020
“Very good service”
B Dorset, Stafford
February 2020
“Lovely shop, lovely staff, great service”
R Williams, Stafford
February 2020
“A first class experience”
T Partridge, Wolverhampton
February 2020
“Very attentive and always professional”
H Ram, Wolverhampton
February 2020
“Always very friendly, welcoming and respect the customers. Always looks good since 1998”
S Richardson, Stourbridge
February 2020
“Top class service by Sarah”
S Dornan, Wolverhampton
February 2020
“Friendly, knowledgeable staff”
D Wainwright, Wolverhampton
February 2020
“Very helpful, wonderful service”
A Ellam, Wolverhampton
February 2020
“First time in store, fantastic experience! Thank you!”
S N Pedley, Walsall
February 2020
“Fabulous service as always - lovely welcome and very pleased with the alteration we had requested on a bracelet. It fits perfectly and looks great”
R Lloyd, Shropshire
February 2020
“Sarah, Vanessa and Jimmy fantastic - excellent, attentive and purchased lovely items. Thank you”
J Whitehouse, Rugeley
February 2020
“Always great to visit and welcoming”
J Bentley, Wolverhampton
February 2020
“Helen and team provides excellent customer service. Helen is an asset to your organisation, she has made us feel so special”
R Metcalfe, Quinton
February 2020
“Found just what I'd been after for a while”
I Collumbell, Birmingham
February 2020
“Great introduction and coffee. Lots of info”
M Keen, Wednesbury
January 2020
“First class. Very friendly service. Service counts, wins every time!”
P Hughes, Shropshire
January 2020
“First visited approx 1963 to buy engagement ring. Still the same individual help and service”
J Crawford, York
January 2020
“With many thanks!”
S Ward, Harborne
January 2020
“Always a good experience with very helpful staff”
P Mansfield, Selly Oak
December 2019
“Excellent service, thank you!”
S Mansfield, Harborne
December 2019
“Fantastic service by Zoe and team. Made my day!!! Felt valued and not rushed”
K Khan, Bearwood
December 2019
“Very good service”
V Smith, West Heath
December 2019
“Most lovely morning”
A P Mocroft, Worcestershire
December 2019
“Always excellent service”
L Ryder, Birmingham
December 2019
“Very friendly and helpful staff”
N Jones, Willenhall
December 2019
“Very helpful and friendly”
P Gallear, Cannock
December 2019
“Professional and courteous service throughout the visit”
A Rogers, Pattingham
December 2019
“Lovely experience with Nicole, Thank you”
P Crowley, Quinton
November 2019
“Staff were very helpful”
S Cornfield, Moseley
November 2019
“Excellent service, no hurrying”
C&S Brown, Bartley Green
November 2019
“Wouldn't go anywhere else!”
D Greenfield, Dudley
November 2019
“Very informative”
M Walker, Bridgnorth
November 2019
“Thorough/professional”
D Elbro, Wolverhampton
November 2019
“Fantastic service, will use again”
L Evans, Wolverhampton
November 2019
“Thank you to Jimi, really helpful and friendly, also gifted me a really nice tie, thank you”
M Turner, Wryley
November 2019
“Very pleased with the service I received, thank you”
S Powis, Pattingham
November 2019
“Nick did a fabulous job and is a credit to your team and extremely well mannered”
K Barnshaw, Kemberton
November 2019
“Pleasant and efficient transaction. Aaron kept me informed and ordered strap with no drama and Sarah was really friendly and sorted fitting as I was under time constraints”
D Bragoli, Wednesbury
November 2019
“Great service”
B Anson, Halesowen
November 2019
“Friendly and helpful staff - very pleased with purchase”
J Wooldridge, Harborne
November 2019
“Always very helpful”
S Mascaro, Kings Norton
November 2019
“Lovely service, came out with more than we expected”
K Mpunzi, Walsall
November 2019
“Very personable staff and welcoming experience. Nancy was the staff member who assisted me and Jimi welcomed me”
S Blackshaw, Barrow-Upon-Soar
November 2019
“Fantastic service from Zoe, I look forward to purchasing from you soon”
W Crabtree, Cannock
October 2019
“Very helpful”
I Bibb, Dudley
October 2019
“Very good service, staff are very nice and friendly”
W Baker, Shifnal
October 2019
“Excellent service”
A Bowker, Bridgnorth
October 2019
“Always a pleasure to deal with!”
M Hastings, Wolverhampton
October 2019
“Excellent thanks”
JW Proud, Bloxwich
October 2019
“Excellent service, I would recommend to anyone! Nick was great!”
A Hill, Dudley
October 2019
“Amazing experience”
K Sangha, Harborne
October 2019
“Fantastic personal service”
D Dore, Broseley
October 2019
“Very enjoyable experience, many thanks”
R Horan, Walsall
October 2019
“Gorgeous cups of tea”
D Benbon, Wolverhampton
October 2019
“Excellent service from Glenn, who contacted and dealt with me when he was on holiday. Over and above service!”
J Whigham, Codsall
October 2019
“Helpful and informative”
A Fellows, Shropshire
October 2019
“I had the most wonderful experience. Your staff excel with professionalism. What a 60th birthday surprise I had!”
G Bracey, Great Barr
September 2019
“Good service”
D Gough, Wolverhampton
September 2019
“Excellent service”
R Clements, Staffordshire
September 2019
“Very friendly, helpful staff. Would certainly recommend this jewellers”
A Smith, Wolverhampton
September 2019
“Always excellent”
N Ashwood, Sedgley
September 2019
“Excellent service as always!”
L Dubil & J Green, Wolverhampton
September 2019
“Great service, friendly and helpful, Hannah and Nick”
A Owen, Aldridge
September 2019
“Thanks for all your help with watches and trophies for over 50 years”
G Francis, Birmingham
September 2019
“Excellent service always. Really pleased with my purchase, thank you!”
B Shelly, Bournville
September 2019
“Very professional and knowledgable assistants”
C Ferro, Harborne
September 2019
“Excellent +++ patient”
S Richards, Gornal
August 2019
“Great Service”
D Clamp, Surrey
August 2019
“We didn’t know what we were looking for, you were great! Thanks!”
A Sumal, Oldbury
August 2019
“Good service!”
K Stokes, Albrighton
August 2019
“Very lovely people, and excellent service!”
R Adams, Birmingham
August 2019
“Very helpful, thank you”
P Godsell, Hagley
August 2019
“Super service and very professional staff”
S Yafai, Harborne
August 2019
“Fantastic service, very helpful and very pleasant”
J Sauro, Wolverhampton
August 2019
“What a lovely experience!”
M Ramjee, West Bromwich
August 2019
“Brilliant Service”
T Lusty, Bromsgrove
August 2019
“Always a welcoming and pleasant experience”
A Shah, Birmingham
August 2019
“I enquired about a watch six months previous and was pleasantly surprised to receive a call to say one had arrived in stock and I had not been forgotten”
S Rai, Ontario
July 2019
“Excellent customer service”
B Coombs, Stafford
July 2019
“Very friendly and helpful - thank you!”
J Allen, Stafford
July 2019
“Very good service from Nick, 5*”
E Evans, Solihull
July 2019
“Excellent service”
P Fearn, Wolverhampton
July 2019
“Wonderful service, always a pleasure”
D Murphy, Worcestershire
July 2019
“Wonderful experience, very committed to finding the right thing”
M Careless, Perton
July 2019
“Excellent Service as always”
M Guest, Walsall
July 2019
“Polite and very welcoming”
P Everill, Stafford
July 2019
“Absolutely fantastic service by all staff especially Nick”
A Jackson, Manchester
July 2019
“Knowledge and friendly customer service!”
A Blasdale, Coventry
July 2019
“Excellent service from Zoe! Fabulous watch!”
Y Davies, Selly Oak
July 2019
“Very helpful assistance - good first experience”
R Lelli, Wolverhampton
July 2019
“Great service”
J Timmins, Brewood
July 2019
“Excellent customer service”
M Stewart, Redditch
January 25th, 2019
“Beautiful service and excellent advice. Thank you. Champagne was gorgeous!!”
P Dowling, Worcester
January 25th, 2019
“Excellent service as usual, thank you for looking after us so well!! Champagne was good too!!”
J Barrow, Wolverhampton
November 27th, 2018
“Always happy to support an excellent local business”
R Law, Staffordshire
November 27th, 2018
“Very pleased with service”
S Cook, Shropshire
November 27th, 2018
“Excellent customer service and good communication about my watch order”
L Robinson, Birmingham
November 27th, 2018
“Superb customer service, thank you”
J Grady, Bromsgrove
November 27th, 2018
“I found what I was looking for as a gift for my daughters graduation - A huge weight off my mind - thank you”
T Dexter, Wolverhampton
November 27th, 2018
“Great service, nice to have a good shop like Rudells locally!”
A Prescott, Bristol
November 27th, 2018
“Excellent service - bought both items reserved, very happy!”
J Griffiths, Birmingham
November 27th, 2018
“Very pleasant and efficient staff, made to feel very welcome”
N Ford, Bewdley
November 27th, 2018
“Very good customer service and friendly staff”
Anon, Wolverhampton
November 24th, 2017
“Lovely Staff, nothing is too much trouble.”
Y Wintrip, Wolverhampton
November 13th, 2017
“Many thanks for a professional experience today - always enjoy visiting Rudells.”
B Gartwaite, Wolverhampton
November 2nd, 2017
“Excellent service all round.”
H Baden, Wolverhampton
October 21st, 2017
“Fantastic service by Dan. Would highly recommend. Made picking the right gift an easy job.”
G Brookes
October 20th, 2017
“Always a pleasure, nothings too much trouble. Class shop.”
A Hall, Birmingham
October 19th, 2017
“Staff extremely helpful and efficient. Made the whole experience easy and enjoyable. Great to have on the doorstep.”
T Arnold
October 16th, 2017
“Always experienced exceptional customer care and service.”
K Sweeney
October 14th, 2017
“Always a pleasure to visit, staff very knowledgeable and helpful. Fabulous jewellery, a wonderful experience. Thank you Rudells.”
J Elliot, Walsall
September 29th, 2017
“Excellent service, communication, quality first class!”
A Collins, Wolverhampton
September 27th, 2017
“Very helpful and knowledgeable staff. My favourite Shop”
M Ward, Wolverhampton
September 25th, 2017
“Lovely experience each time we visited. Very knowledgeable and friendly staff. Will be back.”
S Ward, Wolverhampton
September 23Rd, 2017
“Very welcoming atmosphere. We were made to feel very special every time we came to Rudells. We were offered a drink which was nice. I would highly recommend.”
E Brown, Wolverhampton
September 18th, 2017
“Friendly and helpful staff. Would buy from here again and recommend to other people.”
Skidmore, Wolverhampton
September 13th, 2017
“Excellent - well informed and enjoyable purchasing experience.”
D Bromley, Dudley
September 4th, 2017
“Quality, and the staff are welcoming and kind to us as clientele and makes lovely drinks!”
M Jones, Birmingham
August 8th, 2017
“Knowledgeable, professional, no pressure to buy. Excellent service. Thank you.”
E Savage, Birmingham
July 10th, 2017
“Always bought from here. No where better!”
C Ralph, Wolverhampton
June 24th, 2017
“Fabulous service. Catered to my whims and undecidedness. Felt special.”
P Hickson
June 22nd, 2017
“Very professional, friendly and welcoming at the shop. Made to feel special and were not rushed at all. Sarah was excellent and I would recommend to friends.”